Does the website have the same items as your stores?
We sell a much larger selection in our stores.
If you would like to find a particular item, please email us.
The shoes in our online catalog are not all carried in store. However, we order shoes from Pleasers weekly and will get you the shoes fast!
Are your shoes/boots all carried in stock?
No, we order our shoes/boots from Pleaser/Demonia every week and get them in as soon as possible. Feel free to email us or ask us in the chat to check style and sizing available in store or online.
ALL SHOES AND BOOTS LISTED AS "READY TO SHIP" ARE AVAILABLE IN STORE AND WILL BE SHIPPED OUT IMMEDIATELY.
How long does shipping take?
We are a small business also operating a brick and mortar store. Our processing can sometimes be delayed. We try to ship all packages with 1.5 weeks of purchase.
Can I get the online promotion/sale price applied to an in store purchase?
No. Generally our online promotions are applied for online products only. Don't worry though! We have sales in store too. Come in and see our deals!
Do you price match?
We will price match on a case by case basis. Price match Canadian prices only + shipping and duties. No price matching for Amazon listings. Email us to inquire about price matching!
Do you sell gift cards?
Gift cards available for instore and online purchases.
Will you send me a tracking number?
Yes! We will send you a Canada Post shipping number once shipped.
What is your return policy?
Where are you located and when are you open for business?
We are located a 49 W Hastings St, two doors down from our original location.
How do I contact someone for questions/comments?
Email us: firstname.lastname@example.org
Whatsapp: (604) <685> 5052
Instagram Direct Message: Model Express Vancouver
Can I phone the store to ask about online orders?
Unfortunately, our in store team will not be able to answer questions about your online orders. Please email us and we will reply you within 24 hours. You can also send us a message through the chat, we will respond as soon as possible.